Refunds and cancellation

Monthly subscription

Homeschool and Academic Reinforcement monthly subscriptions begin when Stripe confirms Checkout and renew at the disclosed monthly interval until canceled. Homeschool follows the approved program sequence; Academic Reinforcement provides flexible access to available topics in the student's registered grade. LeLoLa does not charge a separate platform enrollment fee. Children added later receive their own full first month and disclosed start and renewal dates, so families may receive separate monthly charges. A parent may cancel online through the Stripe Customer Portal from the Family App Billing page.

Cancellation timing

Cancellation stops later automatic renewals. The family keeps access through the end of a valid monthly period already paid. A new period opens only after Stripe confirms payment.

If the portal is unavailable, email support@lelolaschool.com from the parent account before the next renewal. We do not require a telephone call or retention conversation.

Initial purchase refund

The initial monthly subscription charge is eligible for a refund only when both conditions are met:

1. The request is received within seven calendar days after the first payment.
2. No paid lesson has been opened for any student covered by that purchase.

Once a paid lesson is opened or the seven-day period expires, the initial charges are nonrefundable except as required by law or under an exception below.

Referral benefits

A free referral month has no cash refund value. The referring family earns one future monthly invoice free only after the invited family's first paid renewal at the disclosed applicable rate succeeds. If that payment is refunded or disputed, an unused reward may be reversed and a redeemed reward may require recovery. Referral benefits cannot be converted to cash.

Renewal charges

Monthly renewal charges are not normally refundable or prorated. LeLoLa will review and, when verified, refund a duplicate charge, a charge made after a timely cancellation due to processing error, an unauthorized charge, a period in which a material LeLoLa failure prevented access without a reasonable correction or credit, or any amount required by law.

Failed payments

An unpaid, past-due, incomplete, paused, or canceled renewal does not open a new paid period. A valid period already paid remains available through its recorded end date. LeLoLa does not charge a separate reactivation fee.

Certification-related charges

Homeschool includes the U.S. school-year certification path. After an eligible student reaches the required milestones, the family pays a separate $50-per-student certification fee before submission. A certification fee may be refunded if it was charged in error or the review was not submitted; once the authorized record has been submitted for review, the fee is nonrefundable except as required by law.

Requesting a refund

Email support@lelolaschool.com from the parent account and include the family name, charge date, and reason. Do not send full card numbers or sensitive identity documents.

We will acknowledge the request and communicate the decision. Approved refunds return to the original payment method. The card network and financial institution determine when the credit appears. This policy does not limit rights that cannot legally be waived.